Terms of Service

Version April 2026

1. About Darma

This website, application, or plug-in tool ("Darma") is the property of Darma Technologies Inc. ("Darma" or "us"), a company incorporated under Delaware law (US), with its registered address at 1209 Orange St, Wilmington, DE 19801, United States, EIN 61 2004671, registered under no. 203771955.

Within the EU, Vei Tech Resources SL (Avenida Diagonal, 640 4. Letra E, 08017 Barcelona; Spanish tax identification number B01904754; registered in the Registro Mercantil de Barcelona under Volume 47459, Folio 131, Page B-552486) provides support for that market. However, the contracting entity remains Darma. All users' representations, warranties, commitments, exemptions from liability, and guarantees in favour of Darma apply mutatis mutandis to the above Spanish company.

2. What Is Darma?

Through Darma, which provides software as a service (SaaS), users under a trial period or subscription plan ("Users") can organise and optimise their daily schedules more efficiently. Darma connects to tools like calendars and email and uses a smart chatbot powered by an AI model to assist with planning and managing tasks. The AI model adapts to the User's preferences, offering personalised suggestions to simplify routines and boost productivity.

Users shall be of legal age.

Within the EU, Users shall be 18 years old or over.

3. Acceptance

Access, registration, and/or any other use of Darma by Users may be subject to authorisation as it may not be accessible to the general public.

Users acknowledge and agree that they have read and understood these Terms of Service, whose content is the whole agreement between Users and Darma.

By using Darma, Users expressly acknowledge and agree to be bound by these Terms of Service as well as to other applicable legal terms and policies of Darma (together, the "Darma Policies"). Users also acknowledge that Darma does not breach and will not be used to breach any applicable law and/or regulation.

4. Modification

Darma reserves the right to modify these Terms of Service without prior notice. Such modifications will not apply retroactively except where they are in favour of Users.

5. Availability and Account Registration

Darma may be available for download through the Apple Store and other platforms designated at Darma's discretion, such as Google Play.

Use of Darma requires prior account registration (the "User Account"). Users shall:

1. Provide requested registration information that is current and accurate;
2. Choose a password and maintain its confidentiality, selecting one that is not easily decipherable and not distributing it to third parties; and
3. Keep all data provided to Darma updated and notify Darma of any changes.

Each User Account is for individual use only and is not transferable. The relevant subscription plan may allow Users to designate further authorised users. Authorised Users are bound by these Terms of Service and the Darma Policies.

Users may delete their User Account at any moment by sending a written request. We may delete all information related to the User Account upon deletion and will not bear liability for that deletion or loss of information.

6. Use of Darma

Users agree to use Darma in accordance with the law, morality, generally accepted good customs, public order, and the Darma Policies. Users agree not to use Darma for illegal purposes, to harm the rights and interests of Darma or third parties, or in any way to damage, disable, overburden, or impair Darma. Users agree not to exploit Darma, directly or indirectly, except as expressly agreed in these Terms of Service.

At any moment, and without previous notice, Darma reserves the right to disable identification codes or Users' data access, including access to User Accounts, if Users have or are reasonably suspected to have breached any provision of the Darma Policies.

7. Licence

Darma grants Users a non-exclusive, non-transferable, limited licence to use Darma for the term and under the conditions set out in these Terms of Service. These Terms of Service are not a distribution or reselling licence. Darma is licensed to Users — not sold.

8. Versions

These Terms permit Users to use the version of Darma made available at the time and those versions available from time to time. Former or alternate versions may only be used with prior written agreement between the parties.

9. Restrictions

Unauthorised copying of Darma or any part thereof is expressly prohibited. Users may not, nor permit others to:

1. Access or use the source code of Darma;
2. Reverse engineer, decompile, disassemble, modify, adapt, or translate Darma, except as expressly permitted by applicable law or with Darma's prior written consent;
3. Remove, obliterate, destroy, or modify any logos, trademarks, intellectual property notices, or digital watermarks;
4. Work around any technical limitations in Darma;
5. Make more copies of Darma than allowed;
6. Publish Darma, including any APIs, for others to copy; or
7. Transfer, sublicense, rent, lease, sell, lend, or assign Darma or any part thereof without Darma's prior written consent.

Only the User(s) shall have the right to use Darma.

10. API Access and Usage Terms

Access Requirements and Authentication

To access and use the API, Users must obtain valid authentication credentials (e.g., API keys or tokens) issued by Darma. API credentials are unique to each User and must not be shared, transferred, or disclosed to unauthorised parties. Darma reserves the right to revoke or modify API credentials at its sole discretion for security, compliance, or operational reasons.

Rate Limits and Usage Restrictions

API usage is subject to rate limits, which may be defined based on requests per minute, hour, or day. Exceeding these limits may result in temporary suspension or throttling. Users shall not:

• Use the API in a manner that disrupts or degrades system performance for other users;
• Engage in scraping, data harvesting, or other automated data extraction outside of permitted use cases;
• Use the API for any unlawful, deceptive, or fraudulent purposes.

Darma reserves the right to modify rate limits and usage policies at any time, with or without prior notice.

Data Usage and Storage

Users may access and store API-generated data only as necessary for approved business purposes and in compliance with applicable laws. Users shall not retain API data beyond the period necessary for legitimate business use unless otherwise permitted by law or agreed in writing by Darma. Users must implement industry-standard security measures to protect API data. If API access is terminated, users must delete all stored API data unless retention is legally required or authorised in writing by Darma.

Intellectual Property

The API, its underlying software, and all associated documentation are the exclusive property of Darma. Users are granted a limited, non-exclusive, non-transferable, and revocable licence to use the API solely for its intended purpose. Users shall not modify, reverse engineer, decompile, or create derivative works of the API. Any feedback or suggestions related to the API provided by Users shall become the sole property of Darma.

Termination of API Access

Darma reserves the right to suspend or terminate API access immediately for: violation of these API Terms; unauthorised use or misuse of credentials; actions threatening the security or integrity of the API; or legal, regulatory, or compliance reasons. Upon termination, users must cease all API usage, delete stored API data (unless legally required to retain it), and return or destroy any confidential information related to the API.

11. Verification

Darma may monitor the use of Darma. Darma may request, and Users are obliged to provide, any documentation evidencing that use is performed in accordance with the Darma Policies. Darma may remotely suspend or terminate use if it detects any suspicious activity until the User evidences correct use.

12. Support

Darma shall not be obliged to provide additional support services beyond those it deems reasonably appropriate for all Users ("Support Services"). Darma may suspend Support Services if any amount due remains unpaid following demand. The parties may agree on additional support and maintenance services in writing. Darma guarantees the uptime set out in the Service Level Agreement in Annex A, excluding scheduled maintenance.

13. Fees

These payment terms apply in the absence of particular terms agreed in writing between Darma and the User.

Users shall pay Darma the fees set out in the relevant subscription plan ("Fees"). The document or subscription plan outlining the Fees is valid for fifteen (15) calendar days from the date of delivery. Fees accrue from the date of contract formalisation. Payments are non-refundable.

Users shall pay Fees on a monthly basis by the accepted payment method available on Darma. Monthly Fees for future billing periods will be charged on the same day as the initial contracting date.

Darma may offer a free trial period, the duration and eligibility criteria for which are at Darma's discretion. In the absence of such specifications, the free trial period shall be deemed fifteen (15) calendar days. At the end of the free trial, subscription Fees will be automatically charged unless you cancel before the trial concludes.

Users shall bear all reasonable interests, attorney, bank, collection, and other fees arising from unpaid invoices. Fees do not include taxes, which will be noted on invoices. Users shall pay additional Fees if they exceed their subscription plan limits.

In case of non-payment, Darma has the right to cancel the subscription plan and/or temporarily suspend Darma until the outstanding invoice is paid.

Darma may change Fees due to market conditions, CPI updates, service changes, or other circumstances it considers appropriate. In the event of a Fee increase, Users may cancel the subscription plan before the end of the current month or subscription period. Darma will inform Users of any Fee changes.

14. Intellectual and Industrial Property Rights

Users acknowledge and agree that all rights, titles, and interests in and related to Darma — including all modifications, updates, new versions, distinctive signs, know-how, intellectual property rights, trade secrets, domain names, and all other intellectual or industrial property rights ("IPR") — are the exclusive property of Darma or are used by Darma under licence and with due authorisation.

Users do not acquire any IPR through use of Darma or its functionalities. It is forbidden to reproduce, modify, transform, copy, distribute, publicly communicate, make available, reverse engineer, or otherwise exploit Darma, its contents, applications, materials, designs, source/object code, or any elements thereof.

Darma shall be the owner of any direct or indirect improvements, benchmarking, know-how, trade secrets, usage information, metrics, and anonymised data arising from use of Darma.

15. Users' Content

Users are solely responsible for all content, materials, and information they upload into Darma or make available ("Users Content"). Users grant Darma a non-exclusive, worldwide, perpetual, irrevocable, sublicensable, and royalty-free licence to use Users Content only in relation to and within the framework of Darma.

Darma has the right, but not the obligation, to monitor Users Content and may withdraw, remove, or temporarily disable content that infringes the Darma Policies or third-party rights. Users represent and warrant that their Users Content does not infringe third-party rights and will hold Darma harmless from any related claims.

16. Third-Party Software

Darma may incorporate, embed, or be bundled with software or components owned by third parties and/or open-source or free software. Users commit to comply with any applicable licence terms and conditions of such third-party software.

17. Confidentiality

Darma and any other information is confidential and proprietary information of Darma ("Confidential Information"). Users shall hold Confidential Information in strict confidence during the term and after its termination, provided the Confidential Information is still deemed confidential by Darma or has not become lawfully part of the public domain.

Users shall take reasonable steps to ensure that their employees, collaborators, and authorised Users comply with these confidentiality obligations. Users acknowledge that confidential aspects of Darma (including source code) are trade secrets whose disclosure would cause substantial harm that could not be remedied by payment of damages alone.

Darma shall apply the same obligations mutatis mutandis regarding Users' confidential information it may access.

18. Personal Data

Users may find information about how we process their personal data in the Privacy Policy at https://www.darma.ai/privacy. Darma has adopted security measures to protect personal information in accordance with the highest security standards.

Darma may anonymise any personal data so that the data subject is no longer directly or indirectly identifiable. Anonymous data may be further processed without limitation for internal business, service, and algorithm improvement, and benchmarking.

Where the services involve Darma processing personal data on behalf of Users who are EU data controllers, the standard contractual clauses adopted by Commission Implementing Decision (EU) 2021/914 of 4 June 2021 shall apply (Module 2, as set out in Annex B).

19. Promotion

Users grant Darma the right to use the User's name, trademarks, logos, and to refer to the User as a reference client in marketing materials ("Promotional Materials"), provided that such use is in accordance with good business practice. Users may revoke this authorisation at any moment, and Darma shall withdraw all Promotional Materials under its control within a reasonable period.

Darma reserves the right to display advertisements within Darma. Users acknowledge and agree that content they upload to Darma shall not include advertisements or promotional materials.

20. Liability

Darma reserves the right to temporarily suspend Darma for technical, security, maintenance, or other justified reasons. Suspension does not give Users any compensation or indemnification right, though Darma will use best efforts to limit interruptions.

Darma reserves the right to implement changes and/or updates within Darma at any time, with or without prior notification.

Darma will not be responsible for any deletion or availability failure of services or functionalities as a result of necessary actions. Darma neither represents nor guarantees that Users will obtain certain results from using Darma. In no event will Darma, its partners, representatives, directors, or employees be responsible for any incidental, fortuitous, particular, or consequential damage, including loss of profits, data, business opportunities, or software errors, whether or not foreseeable, arising directly or indirectly from use of Darma.

Darma shall not be responsible for the contents, activities, products, and/or services available through electronic links directly or indirectly related to Darma. Darma shall not be responsible for any loss or damage resulting from inappropriate use of Darma or failure to comply with these Terms of Service.

21. Limitation of Liability

Users agree that Darma's liability arising from any claim connected with Darma will not exceed the total amount the User has paid for Darma pursuant to the relevant subscription plan within the three (3) month period before the date the claim arose.

Users further agree that Darma is not and will not be liable for any special, indirect, incidental, or consequential damages of any kind whatsoever (including without limitation, attorney fees) relating to these Terms of Service, regardless of the form of action, whether in contract, tort, strict liability, or otherwise, and whether those damages are foreseeable.

22. Warranties

Darma shall not be deemed as financial, revenue, marketing, economic, business, or technical advice. Final decisions in such matters shall solely rely on the User and, if applicable, its advisors.

Darma's warranties in these Terms of Service are exclusive and in lieu of all other warranties, whether express or implied, including the implied warranties of merchantability and fitness for a particular purpose.

Darma does not warrant that: (i) Darma will meet requirements beyond those specified by Darma in writing; (ii) Darma will operate in combination with non-standard software; or (iii) the operation of Darma will be uninterrupted, error-free, or secure against all possible threats.

23. Indemnity

Darma shall defend, indemnify, and hold harmless Users from damages or costs in connection with: (i) any actual or alleged infringement of third-party intellectual/industrial property rights by Darma; (ii) failure by Darma to protect Users' confidential information or personal data; (iii) any breach of Darma's representations or warranties; or (iv) any fraud or wilful misconduct by Darma.

Users shall defend, indemnify, and hold harmless Darma from damages or costs in connection with: (i) any breach of User representations or warranties; (ii) any User action or omission through Darma; (iii) any advertising campaign carried out through or using Darma; (iv) any Users Content; or (v) any fraud or wilful misconduct by the User.

24. Term

The term of the services is indefinite as long as Users pay the corresponding subscription plan Fees. The term and renewals of the subscription plan will be set out in the relevant subscription plan. Unless otherwise agreed in writing, subscription plans shall automatically renew for the same period.

Users may terminate their plan at any time at the end of the corresponding month (for monthly plans) by giving notice through the means available in Darma and/or the relevant digital store. Longer subscription plans may be cancelled at any time, but Darma may remain active until the end of the billing period corresponding to the last payment made. Payments made in advance will not be refundable to the extent they include a discount for the longer duration.

Darma reserves the right to terminate the subscription plan or any collaborative agreement at any time, upon providing written notice to the User via email.

Except as otherwise set out in the subscription plan, cancellation does not give Users a refund of any prepaid or unused Fees.

EU consumer Users may have the right to withdraw from the subscription contract within fourteen (14) calendar days from the date of its conclusion. To exercise this right, contact Darma before the expiration of the withdrawal period. EU consumer Users may use the following withdrawal template:

To the attention of DARMA

I hereby notify you that I withdraw from my contract for the sale of the following product/service [*] requested on the date of [*] and under the order number [*].

[Full name — Address — Date]

Note: this right does not apply to professional Users, nor to supply of digital content not provided on a physical format when performance has begun and certain conditions are met.

25. Termination

These Terms of Service and the Darma usage automatically terminate if a User breaches any provision of the Darma Policies, including failure to pay Fees when due or infringing the licensing conditions.

All rights and obligations cease on termination, except those that by their nature survive, such as outstanding payments, intellectual property, and confidentiality. Upon termination, Users shall cease using Darma and delete it from their devices. Termination does not limit Darma from pursuing other available remedies, including injunctive relief.

26. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations (except payment obligations) due to events beyond their reasonable control, including natural disasters, acts of government, war, terrorism, civil unrest, labour disputes, epidemics or pandemics, utility or infrastructure failures, major cybersecurity incidents, or significant supply chain disruptions. The affected party must promptly notify the other and make reasonable efforts to resume performance. If such an event continues for more than 30 days, either party may terminate this Agreement without further liability, except for obligations accrued prior to the event.

27. Assignment

Users may not assign the rights and obligations arising under these Terms of Service without Darma's express, prior, and written consent. Darma may assign these Terms of Service to any third party.

28. Independence

Nothing in these Terms of Service shall be deemed to create an agency, employer/employee, master/servant, franchisor/franchisee, or sponsorship relationship. The relationship between the parties shall be that of independent contractors.

29. Notices

For any questions related to Darma and the Darma Policies, Users may contact us by email (see section 32) or by written request addressed to our offices. Any notice to Users shall be deemed valid if carried out to the addresses and emails specified in the relevant User Account.

30. Interpretation

Headings are for reference purposes only and shall not affect interpretation. In the event of conflict between the clauses of these Terms of Service and any Annexes or complementary documents, these Terms of Service shall prevail unless the contrary is expressly stated.

The illegality, invalidity, or nullity of any clause shall not affect the validity of its other provisions, provided the parties' rights and obligations are not affected in an essential manner. No waiver shall be deemed to exist unless made expressly and in writing.

These Terms of Service constitute the entire agreement of the parties on the date entered into regarding the matters set out herein, and substitute all previous agreements on the same subject matter.

31. Governing Law and Jurisdiction

These Darma Policies shall be governed by the laws of Delaware (US). The parties irrevocably agree that the courts of Delaware (US) shall have exclusive jurisdiction to settle any claim or dispute (including non-contractual claims) arising out of or in connection with the Darma Policies. Before initiating legal action, the parties will try to resolve the dispute amicably.

Where applicable regulations for the defence of consumers and users allow consumers to choose the applicable law and jurisdiction corresponding to their place of residence, they may proceed accordingly.

As required by Article 14 of Regulation (EU) No. 524/2013, the European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr/.

32. Contact

For any questions related to Darma, please contact us at:

• privacy@darma.ai
• 1209 Orange St, Wilmington, DE 19801, United States

• privacy@darma.ai
• Avenida Diagonal, 640 4. Letra E, 08017 Barcelona, Spain

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Annex A — Service Level Agreement (SLA)

1. Introduction

This SLA sets out Darma's availability commitments relating to Darma. "Uptime" means the percentage of time during a given period when Darma is available at the gateway between the public internet and the network of the hosting services provider.

2. Availability

We shall use reasonable endeavours to maximise the uptime of Darma and ensure its availability to the greatest extent possible during each calendar month.

3. Service Credits

In the event that Darma's uptime is not maintained at an optimal level, we shall apply service credits as follows:

Service Availability Impact	Description	Service Credit
Moderate impact	Partial degradation of the Darma service or temporary unavailability of non-critical functionalities, while main functionalities remain substantially available.	5% of the monthly subscription fee for the affected month
Significant impact	Material unavailability or serious degradation of one or more core functionalities of Darma for a significant period of time during the affected month.	10% of the monthly subscription fee for the affected month
Severe impact	Total or near-total unavailability of Darma's core functionalities for a prolonged period during the affected month.	20% of the monthly subscription fee for the affected month

Service credits represent the sole remedy available to the User in relation to any failure by Darma to meet the uptime commitment. Upon termination of the relationship, User entitlement to service credits shall immediately cease, save that any credits already earned shall be offset against amounts invoiced following termination.

4. Exclusions

Users shall not have any remedies under any SLA to the extent any SLA claim is due to: (i) use of Darma outside the scope described in the Darma Policies; (ii) User, subcontractor, and/or third-party software, hardware, or network infrastructure outside Darma's direct control; (iii) failure of the User to meet configuration or security requirements; or (iv) a force majeure event.

5. Response Times and Support Availability

Darma works with its Users to ensure that reported technical issues are appropriately prioritised and addressed. Priority levels are defined as follows:

Support is accessible by email at support@darma.ai. The helpdesk is operational and adequately staffed during standard business hours in Delaware (US). Support Services are provided in English. All requests should include the Priority Level clearly noted. Upon receipt, our team will confirm receipt, assess the issue, and respond as quickly as possible during the workweek (9am–6pm CET, Monday–Friday).

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Annex B — Module 2 Standard Contractual Clauses (SCC)

1. Definitions

Terms used in this SCC — such as "personal data," "controller," "processor," and "data subjects" — have the same meaning as in Regulation (EU) 2016/679 (GDPR). "Controller" or "data exporter" means User. "Processor" or "data importer" means Darma. "Subprocessor" means any other processor designated by Darma to process personal data on behalf of the Controller. Where Users act as processor of a third-party controller, this SCC shall apply mutatis mutandis as per Module 3 SCC.

2. Nature and Purpose of Processing

Processing activities required to provide the services, generally including storage and communication.

3. Categories of Data Subjects

Persons willing to use Darma more efficiently for scheduling purposes.

4. Type of Personal Data

Identification data, contact data, calendar data, activity data, location data, communications data, and any other information needed to render the services and/or use Darma.

5. Transfer

In respect of any international data transfer subject to the GDPR, the parties hereby enter into Module 2 of the SCC (controller to processor), incorporated by reference. The parties make the following selections:

• Clause 7 — Docking clause shall apply.
• Clause 9 — General authorisation for sub-processors, subject to written contracts imposing equivalent data protection obligations. Data importer remains fully responsible for sub-processor performance.
• Clause 11(a) — Option clause shall not apply.
• Clause 13(a) — The supervisory authority of Spain (where the EU representative is established) shall act as competent supervisory authority.
• Clause 17 — Governing law: Spain (Option 1).
• Clause 18 — Choice of forum and jurisdiction: Spain.
• Annex 1 — Data exporter is the User; data importer is Darma (identification data in the Legal Notice and Privacy Policy at https://www.darma.ai/privacy).
• Annex 3 — IT standardised providers located outside the EEA for normal operation of the data importer.

6. Obligation to Inform Data Subjects

The party obliged to provide information about data processing to data subjects and (if applicable) to obtain consent is the data exporter (User).

7. Technical and Organisational Measures

• Pseudonymisation and Encryption: Personal data is encrypted during transmission and storage using industry-standard encryption.
• Confidentiality, Integrity, Availability: Role-based access control (RBAC) and multi-factor authentication (MFA) via Google OAuth; cloud-based infrastructure with redundancy and multi-zone deployments.
• Backup and Recovery: Regular automated backups, encrypted and securely stored.
• Testing and Assessment: Data protection policies and security measures are regularly reviewed and updated.
• User Identification and Authorisation: Unique credentials required; signed JWTs issued per logged-in user; MFA enforced via Google; session timeouts via JWT mechanisms.
• Data in Transmission: HTTPS (TLS 1.2/1.3) used for all data exchanges.
• Data in Storage: Encrypted databases with restricted access; data minimisation principles applied.
• Physical Security: Data stored in secure, access-controlled environments. Most providers comply with SOC2 security standards.
• Event Logging: System activity logs track access, modifications, and transfers; logs monitored for anomalies; retention policies comply with GDPR and security best practices.
• System Configuration: Secure-by-default settings; regular patch management to keep software up to date.

8. Accepted Sub-Processors

IT standardised providers located outside the EEA for the normal operation of the data importer. The data importer shall not be liable against the data exporter for the actions and omissions of global IT providers where their performance exceeds the data importer's reasonable control, including but not limited to OpenAI, Google, Microsoft, and Amazon Web Services.

9. Liability

Each party empowers the other to pass on any costs — including all compensation, sanctions, and expenses derived from claims by data subjects — whether due to negligence, improper use, or processing of personal data, provided such costs are a consequence of a breach attributable to the other party.

Each party shall communicate to the other any claims received in this regard so that the latter may obtain legal representation at its own expense. The party to which non-compliance is attributable shall act at all times in coordination with the other party and preserve the latter's image.